Privacy policy

1 Introduction

At Kosovni odvozi s.p., we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use and protect information obtained through our website.

2 What data we collect

We collect the following types of data:

• Contact details: name, phone number, email address
• Inquiry data: service description, location, photos (if provided)
• Technical data: IP address, browser type, visit time (via analytics tools)

3 How we use your data

We use your data for:

• Processing your inquiries and communicating with you
• Preparing quotes and providing ordered services
• Improving our website and services
• Sending information about our services (only with your consent)

4 Legal basis

We process your data based on:

• Your consent (contact form)
• Performance of contract or pre-contractual relationship
• Legitimate interests (service improvement)

5 Data retention

We keep your personal data only as long as necessary for the purposes for which it was collected. We keep contact details up to 2 years after the end of the business relationship, unless the law requires otherwise.

6 Cookies and analytics

Our website uses:

• Essential cookies: for basic site functionality
• Google Analytics: for visit analysis (anonymized data)
• Microsoft Clarity: for user experience analysis

Analytics tools collect anonymized data about how our site is used. You can disable cookies in your browser settings.

7 Your rights

Under GDPR, you have the right to:

• Access your personal data
• Correction of inaccurate data
• Deletion of data ("right to be forgotten")
• Restriction of processing
• Data portability
• Object to processing
• File a complaint with the Information Commissioner

8 Data security

We use technical and organizational measures to protect your data from unauthorized access, loss or misuse. Our website uses SSL encryption for secure data transmission.

9 Data sharing

We do not sell your personal data to third parties. We may share data with:

• Email service providers (for sending messages)
• Analytics service providers (anonymized data)
• Government authorities (if required by law)

10 Contact

For privacy questions or to exercise your rights, contact us:

11 Policy changes

We may occasionally update this privacy policy. We will notify you of significant changes through our website. We recommend checking this page regularly.